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The Laundry Brothers
Accessibility

Accessibility statement

Last updated: 2026-05-01

The Laundry Brothers is committed to providing an accessible experience for every customer, employee, and visitor — online and on the phone. This statement describes the accessibility standards we follow, what we’ve done to meet them, and how to tell us when something isn’t working for you.

Our standard

We design and build to Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. WCAG 2.2 AA is the technical standard referenced by Canadian accessibility legislation including the Accessible Canada Act (federal), the Accessibility for Ontarians with Disabilities Act (AODA), and the Accessible British Columbia Act.

What this means in practice

  • Semantic HTMLwith correct landmarks (header, nav, main, footer), heading hierarchy, and ARIA only where native elements aren’t available.
  • Keyboard navigation works across the entire site — every interactive element reachable with Tab, operable with Enter/Space, dismissible with Escape where applicable.
  • Visible focus states on all interactive elements with a contrast ratio that meets WCAG 2.2 AA.
  • Skip-to-content link as the first focusable element on every page.
  • Colour contrast of at least 4.5:1 on body text and 3:1 on large text and meaningful UI elements.
  • Form labels programmatically associated with their inputs, with clear error messaging in both colour and text.
  • Reduced motion respected — animations and parallax dial down when your operating system requests it.
  • Alt text on images that convey meaning; decorative images marked as such.
  • Resizable text up to 200% without loss of content or functionality.

Beyond the website

We provide alternative ways to interact with our service for customers who cannot or prefer not to use the website. You can schedule a pickup, ask billing questions, or update account preferences by phone, by email, or by text message during business hours.

Ongoing conformance

Accessibility is part of our normal review cycle. New features are tested with keyboard navigation, screen-reader spot-checks (VoiceOver and NVDA), and automated audits before they ship. We re-audit the full site at least once a year and after any major redesign.

Limitations & honest disclosure

Despite our efforts, parts of the site may not be fully accessible. Where we know about a limitation we’re actively working on a fix — and we welcome reports of anything we haven’t caught.

Reporting an issue

If something on this site is hard to use with assistive technology — or if you need an alternative format for any content — please contact us:

Please include the page URL, what you were trying to do, and the assistive technology or browser you’re using. We aim to acknowledge your message within two business days and to resolve issues — or provide an interim accommodation — as quickly as possible.

Feedback process

In line with the Accessible Canada Act, we maintain a feedback process to receive and respond to accessibility concerns. Any feedback we receive is reviewed, logged (anonymously where requested), and used to inform our ongoing improvements. You can submit feedback anonymously by emailing us with no personal identifiers — we’ll still action what we can.