The Laundry Brotherscare guarantee.
Every order is backed by our care guarantee. Six commitments that hold whether it’s your first pickup or your hundredth — clean, on time, and accountable.
Because your clothes matter.
We treat every garment like it's our own. Inspected on intake, cleaned to the right cycle for the fabric, finished by hand where it counts. No shortcuts.
Trained in-house team.
Every wash, fold, and press is done by a full-time member of our team — never gig labour. Same hands every week means consistent results, week after week.
We tell you what's happening.
SMS the night before pickup. Another when the driver is 30 minutes away. A third when your order is on the way back. If anything's unusual, we message you before we proceed.
What we quote is what you pay.
Flat per-bag pricing. Itemised dry cleaning. No surge fees, no surprise add-ons, no fine print. If we ever flag a higher-effort item, you approve before we start.
Not happy? We re-do it.
If something isn't cleaned the way it should be — stain not out, finish off, anything at all — tell us within 48 hours. We re-clean it on the next pickup at no charge.
We replace what we damage.
If we damage an item, we reimburse current replacement value: up to $750 per wash & fold order, up to $1,000 per dry cleaning order. Higher-value items can be insured separately at signup.
Tell uswithin 48 hours.
- 1Reply to your delivery confirmation SMS or email — that's the fastest. Photos help.
- 2Your driver flags it in the system; your account manager sees it the same day.
- 3We re-wash the order on the next pickup, or we replace the damaged item — your call.
- 4We log what happened internally so it doesn't happen again.
The terms behind the guarantee.
- Issues must be reported within 14 days of delivery (48 hours for re-clean requests). Photos help and speed everything up.
- Reimbursement caps are per-order, not per-item. We'll always work with you on resolution before a cap applies.
- We can't reimburse for normal wear-and-tear, pre-existing damage, shrinkage on items we flagged at intake, or items you asked us to clean against our recommendation.
- Items left more than 60 days after delivery are considered unclaimed and may be donated.